Frequently Asked Questions

Here are the answers to our frequently asked questions. If you feel as though your question has not been answered, please do not hesitate to contact u.

Why choose Naturally Bright?

The gel that is contained in the complete teeth whitening set is the same as used by worldwide cosmetic dentists and only costs a fraction of the cost. Naturally Bright are customer-service driven and aim to offer customers a valuable product, competitively priced with an ongoing fantastic service. Unlike the majority of online stores, we offer a dedicated customer service phone number if you wish to ring us up.

Is it safe to use home teeth whitening sets?

Yes teeth whitening is safe. The gel which is supplied by Naturally Bright has been used for many years in the industry. By following the full instructions which are provided with each complete set, maximum results can be achieved for a fraction of the price which are charged by dentists.

Are teeth whitening sets effective?

Yes. The whitening gel supplied by Naturally Bright is the same as used by worldwide cosmetic dentists, using carbamide peroxide. The significant price difference is because the user carries out the procedure rather than the dentist (costly).

How does Naturally Bright differ from over the counter teeth whitening sets?

Over the counter teeth whitening products contains sodium based whitening gel which is ineffective and only moderately whitens teeth. Carbamide peroxide mixes with oxygen which then embeds teeth deeper for a more productive whitening process.

What is the procedure of using a home teeth whitening set from Naturally Bright?

All complete teeth whitening sets that are supplied by Naturally Bright contain everything needed to whiten your teeth from the comfort of your home to gain professional results. Two thermo-forming mouth guards are contained in the teeth whitening set. These are submerged into hot water which is then used to make a mould of your teeth. The whitening gel (carbamide peroxide) is then applied to the facial side of the mouth guard which is then worn for a set period of time. The mouth guard is then removed followed by brushing the teeth. Full detailed instructions are provided with each complete teeth whitening set.

What occurs during the whitening process?

The whitening gel (carbamide peroxide) is broken down when it comes in to contact with oxygen (air). This combination enters the teeth and breaks down any stains which are found and as a result, teeth are whitened. The whitening gel only works on natural teeth (i.e. caps, crowns & veneers etc are not effected).

How long do the results last?

This varies on many factors including the users’ teeth characteristics, their dental hygiene regime and lifestyle. By following the provided instructions, your teeth will always be lighter than they were before. Avoiding smoking and drinking tea, coffee & red wine will also be beneficial. Brushing your teeth twice a day and flossing is recommended for keeping your teeth looking the best once whitened.

What’s the difference between the 23% & 35% whitening gels, what are the ingredients which one should I use?

Both strengths of whitening gel have been used worldwide for many years and have a proven track record of removing stains caused by smoking and drinking tea, coffee & red wine etc. The weaker strength (23%) is recommended for users who suffer from sensitive teeth and to be worn for 30 minutes. People with less sensitive teeth can use the 35% strength gel. If sensitivity or irritation occurs, simply reduce the wearing time to suffice.

How long does the procedure take & what are the expected results?

Using the home teeth whitening kit is very user friendly and can be used at the comfort of your own home for professional results. The wearing time for 23% whitening gel is 30 minutes and for the 35% this is reduced to just 15 minutes. Results vary on the individual and many personal factors. I.e. you can use wear the gel daily for 5 days and as and when thereafter. If sensitivity or irritation occurs simply reduce the wearing time.

How long does treatment last for?

Results can be long lasting and are dependant on the individuals’ lifestyle. After a period of whitening your teeth daily for 5 days, results can last up to six months. You can then apply the whitening gel as and when required for a ‘top up’.

Are there any side effects of tooth whitening?

It is known that a small minority of users whitening your teeth can cause sensitivity during or shortly after the whitening process this is known to be normal. Some users do report pale spots which reduce after a few days. Sensitivity and irritation can be prevented by reducing the wearing time. Using the 23% gel rather than 35% can also be beneficial.

What are the consequences of swallowing the whitening agent?

It is advised to avoid swallowing the whitening gel. However, if you happen to swallow more than advised in a single treatment (0.5ml) it would be sensible to talk to a nurse.

Are there any instances were I should not use a home teeth whitening set?

To be used on 18 year olds plus
Keep bleaching gel out of reach of children
Do not use if pregnant or during nursing
Do not smoke, drink or eat while bleaching your teeth
Do not use if you have gum disease
Do not use if you have caps, crowns or veneers
If tooth sensitivity occurs, shorten the wearing time
Whitening gel will only whiten natural teeth
Not recommended for genetically determined darkened teeth

Does Naturally Bright offer a guarantee?

At Naturally Bright we are proud of our service and quality and we hope you will be too. However, we agree that sometimes there may be the odd chance that a customer may be unhappy with our service. We would like to assure any of our customers that if you are unhappy we offer a no-quibble guarantee that means you'll get great results, or a full refund.

Just return the used product to us in its original packaging within 7 days and tell us why you are unhappy. We will credit your credit card with a full refund, no questions asked. Our aim is to provide a professional service with potentially fantastic results that you've always dreamt for.

How long should I expect to wait to receive my teeth whitening set & what is Naturally Brights delivery policy?

Upon checkout users can select either Royal Mail 1st Class Recorded Delivery (1-4 days) or Special Delivery (guaranteed next working day by 12 noon) both require a signature for delivery. If you don’t receive your goods within this timeframe please contact us. If goods have gone missing in the post, a replacement will be sent out free of charge. If no contact is made to us within 7 days, you are deemed to have received the Goods with no problems.

I’m not happy with the results, what’s Naturally Bright’s return policy?

If you happen to receive goods which are different from those ordered please contact us immediately and we will arrange re-delivery (upon receipt of original goods). If you are unhappy with the results, please return goods in original packaging including an explanation within 7 days. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you.

I would like to buy Naturally Bright products in bulk or register as a reseller?

Naturally Bright offer fantastic opportunities for business wishing to resell teeth whitening products. For more information in relation to trade and wholesale enquiries please click here for additional information.